A Conversational Artificial Intelligence Chatbot to Deliver Telehealth Information on Covid-19

Abstract

In recent times, vaccines and medical aid to solving the Corona Virus
pandemic or COVID-19 have seen significant success, but the
dissemination of correct information and timely response is still
lacking especially for special communities such as universities and
secondary schools as well as remote and rural areas. This problem
could be solved if members of such communities could talk to a
chatbot as would health personnel and the chatbot in return give a
correct response and even provide additional information. The study
proposed a conversational Artificial Intelligence (AI)-based
application or bot called “Covid bot” on Microsoft Bot Composer
for delivering telehealth information to a student specific
demographic.