Usability Evaluation of the Polytechnic Portal/Website with Different End-User Groups

Abstract

The purpose of this study is to analyse the polytechnic websites’
usability among three categories of users within the polytechnic
community, to ascertain the ease of using the site among the group
of user and investigate how various sorts of end users (i. e. academic
staff, non-academic staff and students) respond to polytechnic site as
far as its effectiveness, efficiency and satisfaction, which together
address its usability. The basic analysis was carried out, feedback
from respondents’ results was used and usability of the site was
evaluated according to International Standard Organization model.
The model verified the websites’ effectiveness, efficiency and
satisfaction of the users, which has resultant effect on the websites’
usability. This research produces usability evaluation results which
established that students’ aspect of the site has highest usability
value of 89.62%, while academic and non-academic staff has
usability value of 84.02 and 80.13 respectively. The result shows that
non-academic staff experience least effectiveness, efficiency and
users’ satisfaction. Therefore, the aspect of the website to look into
for improvement is that of non-academic staff