Evaluating Usability of Academic Web Portals for Clearance Services

Abstract

Clearance services regarding outgoing or graduating students are
deficient in most academic web portals and the few existing are prone
to serious usability challenges. A framework for a cybernated
clearance portal was proposed and implemented as an integral
prototype system of the object study. Data were gathered and
evaluated using a survey-based usability evaluation method. The
resulting system was then evaluated by selected number of
participants to determine its usability level in terms of effectiveness,
efficiency, and satisfaction. Results indicated that participants of the
experiment were of the perception that the system was satisfactorily
easy to use with an average mean of 7.37 portraying the system
usability satisfaction rate with the “Easy” level. This further
affirmed that the developed system was easy to use (effective),
facilitates task completion (efficient), and was preferred to their
existing rigorous approach of executing graduate’s clearance
services.